If you forget your password, you can reset it here: https://www.selfloops.com/accounts/password/new
You will receive an email with the instructions on how to reset your password.
Category: Group Fitness
How do I enable ANT+ in my Android device?
Some Android devices have ANT+ built-in. However, to use our Group Fitness application with ANT+ heart rate monitors you always need an external ANT+ stick with a USB OTG cable.
In addition to the ANT stick and the USB OTG cable you need to install the following applications:
Why cannot I see the calories?
Make sure “Recording” is enabled in the Settings of the Group Fitness application.
Calories are shown for registered users only.
Also make sure the weight and age are correctly set for the users. Check the weight unit system in the Settings of the application to make sure that it is the one you want.
Calories are calculated by the application, not by the heart rate monitor.
What’s the TRIMP score?
TRIMP (TRaining IMPulse) is a metric based on heart rate that is designed to capture the training load generated by an activity in a single number. TRIMP can be used to evaluate the effect of training over time. We use the TRIMP exponential heart rate scaling formula.
Can I assign the heart rate monitors to different clients?
yes, you can reuse the heart rate monitors (loaners) and assign them to different clients.
Each heart rate monitor has a unique identifier. You’ll need to assign that heart rate monitor to a different user. To manage this use case, we recommend you use our Cloud services.
This is the getting started guide: SelfLoops Cloud Services
Why do my clients do not receive the email reports?
To send email reports an Internet connection is required.
When you send email reports you should get a popup telling you that the emails were sent. If the email reports were sent, make sure the clients email addresses were correct.
Also people should check their email spam folder, in same cases the email report could end there.
How do I update the application?
Our Group Fitness application work on Android and iOS.
In Android you use the Google Play store to download and update the applications. Please follow Google support pages for more info on how to update downloaded apps.
In iOS (iPad and iPhone), you update the apps using the App store application on the device. You can also turn on automatically download.
How do I manage heart rate monitors and add users?
Each heart rate monitor has a unique identifier built-in.
The device number must be associated with a user. Once the association is made, every time a person will wear that heart rate monitor, our application will automatically recognize him. This must only be done once.
Finding the Heart Rate Monitor Device Number
Our cloud services make it easy to manage the associations and keep your data safe. All your data in our cloud services are backed up. If you change or break your device you can easily recover all your data with the press of a button.
Can I connect multiple TV monitors at the same time?
yes, you can do it using HDMI video splitters.
What’s the range of the system?
164ft (50m). It also depends on the specific heart rate monitors used.
However, Selfloops repeaters can be used to extend the range of the heart rate monitor signals. WiFi coverage of the area is required.