How Can We Help?
Make sure you wear the heart rate monitor and that the sensor pads are wet (the moisture helps create a good bond between the belt and the skin). The sensor will not pair if you’re not wearing it.
Make sure the battery is well positioned and placed on the correct side in the battery housing.
Try replacing the battery with a new one if the one in the heart rate monitor is old or does not work.
Make sure that in the Settings of the application, the option “Only registered users” is disabled.
Make sure you use the heart rate monitor is supported by the application you are trying to use.
Below our applications and the supported heart rate monitors:
For the SelfLoops Group PLUS and PREMIUM apps make sure you are using an ANT+ certified HRM or a Polar HRMs like the Polar H7, Polar H10, Polar A360, Polar A370, Polar M200, any other Polar sport watches with optical heart rate monitor and our HRMs.
If you use Polar HRMs and Android, make sure that:
- Android version is 6 or higher
- Position permission is enabled for the app
- Position/Location is enabled in the device