How Can We Help?
Make sure you wear the heart rate monitor and that the sensor pads are wet (the moisture helps create a good bond between the belt and the skin). The sensor will not pair if you’re not wearing it.
Make sure the battery is well positioned and placed on the correct side in the battery housing.
Try replacing the battery with a new one if the one in the heart rate monitor is old or does not work.
Make sure that in the Settings of the application, the option “Only registered users” is disabled.
Make sure you use the heart rate monitor is supported by the application you are trying to use.
You need an heart rate monitors that conforms to the ANT+ standard.
If you use Polar HRMs and Android, make sure that:
- Android version is 6 or higher
- Position permission is enabled for the app
- Position/Location is enabled in the device